As we are going through this Coronavirus pandemic, we thought that it would be worthwhile to give you here some important information regarding the situation in Greece. We have included our Coronavirus cancellation policy for our guests that would like to cancel their trip and our special booking policy for those who wish to stay with us in the summer of 2020. Furthermore, we are touching upon the measure we have taken at Erofili Apartments in order to protect our guests and staff members from this pandemic. Finally, we outline protective measures and best practices as instructed by the Hellenic Ministry of Citizen Protection and the World Health Organization.
Dear Erofili Guest,
We are fully aware that the current Coronavirus situation has substantially affected your life and your intent to fulfill your travel plans. Here at Erofili Apartments like everyone in the international travel community, we are doing our best to navigate through this unprecedented situation.
Following the announcement of the Greek government, from March 14, all apartments and hotels are obliged to postpone their opening date in order to avert the spread of Coronavirus.
Here at Erofili Apartments, we are doing the best we can to stay positive and prepare for an even higher level of service when travel restrictions are lifted.
Having all the above in mind and understanding that the current situation is beyond anyone’s control we have listed our cancellation policy for those that have already booked with us. We have further listed our flexible cancellation and payment policy for the ones that wish to book their stay at Erofili Apartments and experience the beautiful island of Crete in 2020.
In case you have made a non-refundable reservation:
Taking into consideration the current situation we have decided to be fully flexible with our guests that wish to cancel their reservations due to Coronavirus.
We have decided to waive any cancellation fees for our guests that wish to cancel.
In case you have paid 50% of the reservation amount as a deposit, it will be regarded as a voucher for a future stay till the end of 2021.
In case you have paid 100% of the reservation amount 50% will be regarded as a voucher for a future stay while the remaining 50% will be refunded to you.
If you have made a reservation directly from our official website and wish to cancel please reach out to us at [email protected] and we will send you instructions on how to redeem your voucher.
In case you have made your reservation through an agent please reach out to us through their platform and we will assist you there with your request.
Having taken into consideration the current uncertain situation, here at Erofili we are doing our best to offer as much flexibility to our guests that would like to stay with us this summer as possible. We hereby present you the following booking and cancellation options for the summer of 2020:
You can book your stay at Erofili on our Coronavirus semi non-refundable rate with a 10% deposit. You maintain the option to cancel your reservation without any further cancellation fees, then the 10% deposit, until 7 days before arrival.
You can book your stay at Erofili on our fully flexible Coronavirus rate with the possibility to cancel your reservation without any fees even up to 5 days before arrival.
There are some important guidelines you will need to follow in order to protect yourself and your family from the Coronavirus.
This short video from the World Health Organization offers advice on protective measures against the Coronavirus: